Applications of Decision Support System (DSS) by Business Executives: A Study in Khulna City

Abstract

The study attempts to explore the level of Decision Support System (DSS) application by business executives. DSS can be viewed as a computer-based system that supports managers and business professionals in decision-making process. The study reveals that the present status of DSS applications by the business professionals is not up to the mark. Executives use Microsoft Excel as a tool for decisions making. The study finds that all most all of the executives have some knowledge regarding computers like computer application in business, business information systems or management information systems. It also finds that lack of knowledge; difficulty to build appropriate models and training, are the main reasons of not using DSS. The major uses of DSS are confined to data aggregation and simple calculations. A small number of executives use DSS to solve out quantitative techniques or to develop model.